Help Desk Self Service
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Help Desk Self Service site allows you to search tens of thousands of knowledge articles for tips and solutions, as well as easily submit an incident or service request using OIT's ticketing system any time day or night, 365 days a year.
Benefits of Using Help Desk Self Service
Knowledge
Whether you have questions about using using Google Apps, Microsoft Office, Mac OS X, or Microsoft Windows, the Help Desk Self Service knowledgebase provides a convenient all-in-one location to get the answers you need, when you need them, at your own pace.
The OIT Help Desk updates this knowledgebase daily, adding information as soon as we capture it. Can't find what you're looking for? Let us know!
Submit a Request for Service & View Ticket History
Our new Help Desk Self Service site makes submitting a request to OIT a one-click affair. Upon logging in to Help Desk Self Service, University staff and faculty can click "Open a New Request!" at upper-right under Your Actions: (see screenshot below).
This will open a form allowing you to enter the nature of your request. Upon submission, this request will immediately go to our call logging system, notifying the proper OIT team of your service or incident request.
You can also view your open ticket history, as well as all tickets submitted and closed under your name.
If you have problems or questions about using Help Desk Self Service, please contact the Help Desk at 426-4357, or via email at helpdesk@boisestate.edu