Hardware Services at Boise State University
Getting Started
Computer, Printer, and Peripheral Orders
Per the Office of the Vice President for Finance and Adminstration, all University computer orders must be submitted through the OIT Help Desk via Help Desk Self Service. OIT Business Services will place orders and charge to a P-Card, or submit a Purchase Order.
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Computer Repair
The OIT Help Desk retains staff authorized for Dell, MPC and Apple repairs.
Repairs for other equipment can be facilitated through OIT through our regional vendor representative contacts.
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Handheld Devices
The OIT Help Desk supports handheld and smartphone connectivity with GroupWise email and calendaring tools.
Ordering Smartphones >>
Using Smartphones with Google Apps >>
Printers / Copiers
The OIT Help Desk supports iPrint as a network printing solution for supported areas.
The Help Desk can recommend printers, copiers and multifunction devices for your office needs. The Help Desk will also install and facilitate network connectivity.
using iPrint >>
order printers and copiers >>
printer repair >>
Kiosk Computers
Kiosk computers can be configured by the OIT Help Desk to operate as public general use devices.
Via special configuration, kiosk computers can be set to allow limited, non-destructive access based on your department's needs.
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Data Recovery Attemps
Data recovery is the process of salvaging data from damaged, failed, corrupted, or inaccessible storage devices when that data cannot be accessed normally.
The OIT Help Desk has tools to help recover and salvage data.
request help now >>
Salvage
Are your old computers piling up? Contact the Help Desk to request equipment pickup for salvaging.
The Help Desk will perform a secure data wipe on all computer hard drives to ensure the privacy and security of University data.
request help now >>
Laptop Checkout
OTI offers laptops available for checkout for faculty and staff for up to one week at a time.
read more about laptop checkout >>