Account Request Frequently Asked Questions

Q1: Who should complete the user account request form?

A: Account requests should be completed by the customer's supervisor.

Q2: When should I use the user account request form?

A: You should use the Help Desk Self Service User Account Request Form when you have a new employee starting work, or an employee who is leaving employment. Keep in mind account requests take at least a business day to process, and may take even longer depending on the number and types of accounts requested.

You do not need to complete an account request if you have an employee whose job functions are changing, and access to network resources must be changed to accommodate new job duties; this can be accomplished by simply emailing the Help Desk at helpdesk@boisestate.edu

Please include the employee's first and last name, BroncoWeb username, and Employee ID # on all correspondence.

Q3: What information do I need to complete the user account request form?

A: You should have the user's BroncoWeb username, Employee ID number, and specific information about the access you are requesting, which may include an equivalent user account.

Q4: What will my employee's email address be?

A: Your employee's email address will be the BroncoWeb username followed by @boisestate.edu (e.g., johndoe@boisestate.edu).

Q5: How do I request a generic email account for emails and/or calendaring?

A: Generic accounts can be created for University assets that need managing, such as a room, building, vehicle, laptop, shared calendars, or other physical entities.

Generic accounts can also be created for University organizations or positions to communicate internally or externally via email (e.g., department accounts such as helpdesk@boisestate.edu or printing@boisestate.edu). These types of accounts can be requested by emailing the Help Desk at helpdesk@boisestate.edu

Please include the owner of the account (point of contact), preferred email address, and display name (how you want the first and last name to look in the Contacts list).

Q6: What is the difference between a PeopleSoft BackOffice account and a PeopleSoft Finance account?

A: PeopleSoft BackOffice is also called the Student System (or HRLS). Accounts in this system begin with '8' for employees, '4' for student employees, and '7' for affiliate accounts. This account is used for accessing advanced tools to monitor, update, or process employee or student information.

PeopleSoft Finance is often called F-WEB or F-PRD and is accessible using your regular Novell/ BroncoWeb username and password, however, access must be requested separately from a Novell account. This account is used to monitor, update, process, and track budgetary information for your department, college or the university.

These accounts can be requested through the Help Desk, who will work with University Data Stewards to determine access and permissions.

Q7: Who are the Data Stewards?

A: A Data Steward is an experienced PeopleSoft user who has special authority to approve user access rights. Data Stewards can usually answer navigation questions and how-to questions for other PeopleSoft users.

Info on Data Stewards for particular areas can be requested by contacting the Help Desk.

Q8: What is a network drive?

A: A network drive is simply assigning a letter, which acts as a shortcut, to a folder that resides on a network server.

Q9: How can I find the full path or name of my network drive?

A: When requesting access to a specific drive letter, please include the complete path mapping. To obtain this information, double-click on 'My Computer' and locate the Drive letter, then note the text next to the letter (e.g., "Public on 'Midas\Sys' (X:)").

Q10: How will I know when my account request is complete?

A: After an account request is processed, the requesting supervisor or network administrator will be notified by the Help Desk, usually via email.

Q11: Once my request is processed, is there anything else I need to do to ensure my new employee will be able to login to the computer?

A: Once your request is processed, have your new employee set a password by clicking the 'Set My New Password/ I Forgot My Password' link on the BroncoWeb main web page from your computer. After the password is set, have the employee log in to the computer.

Have the user contact the Help Desk or local or area netadmin if there are any issues with logging in to the computer.

Q12: How can I expedite my new account request?

A: To ensure your request is processed in a timely manner, please make sure you have returned all required paperwork to Human Resources (including I-9 forms).

Q13: How do I identify the employee that has equivalent permissions for my account request?

A: It is important the hiring supervisor complete the account request form so an equivalent employee can be identified. This would be another employee with the same current job responsibilities.

Q14: How do I request a University web site, or new or changed permissions to acess a web site?

A: Requests for web sites and permissions to access sites should be submitted through Help Desk Self Service, just like other account requests.

Make sure you have confirmed an appropriate URL (website name) with your department and include it in the description area of your request.

Q15: What are the consequences of changing my username?

A: If you would like to have your username changed, you should be aware of some consequences:

 

Of course, the OIT Help Desk is available for any questions you may have about the Account Request process. We're open 8:00 am - 5:00 pm Monday - Friday, and you can reach us at 426-4357, or via e-mail at helpdesk@boisestate.edu

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