OIT Account Requests
Getting Started
New University computer accounts require an User Account Request which can be submitted to the Help Desk online by using the Help Desk Self Service Request Form.
Before You Begin
- Ensure that all new hire paperwork (including an I-9 form) has been completed and processed by the Office of Human Resource Services.
- You will need the account requestor's employee ID #, BroncoWeb username, and specific information about the account(s) being requested or an equivalent employee.
- If the requestor is an affiliate (not paid by BSU), download and complete the Affiliate Status Form, then contact the Office of Human Resource Services to obtain an employee ID #.
- Review the Account Request Frequently Asked Questions page.
Account Request Form Instructions
FOR NEW HIRES AND EMPLOYEE SEPARATIONS:
Step 1: Browse to: http://support.boisestate.edu and login with your BroncoWeb credentials.
Step 2: Press the link 'Open A Request Now' (A blank new request will appear)
Step 3: In the first drop down list next to, 'What is your request? Select from this list' pick 'User Account Request'
Step 4: In the 'Describe your issue' box, do your best to explain what access to are requesting be added or removed from your employee's account.
Step 5: Complete the rest of the form, please include as much information as possible.
Step 6: Press 'Submit'
Step 7: You will be notified via email when your employee's access has been setup or removed.
For Existing Employees
To request changes in access for an existing employee account, you may email your request to the Help Desk at helpdesk@boisestate.edu . Please include the employee's first and last name, BroncoWeb username, and Employee ID # on all correspondence.
If the request concerns PeopleSoft access [with the exception of BroncoWeb Self-Service Inquiry (SA Campus Inquiry Self-Service)], a Data Steward must authorize and submit the request. The Help Desk will work with PeopleSoft Data Stewards to determine the access and permissions you need.
Of course, the OIT Help Desk is available for any questions you may have about the Account Request process. We're open 8:00 am - 5:00 pm Monday - Friday, and you can reach us at 426-4357, or via e-mail at helpdesk@boisestate.edu
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